Returns & Exchanges

We want you to love your Mermade Hair tools; however, if you are not completely satisfied, we offer a 30-day return policy for unused products in their original packaging. Please note that for hygiene reasons, used hair tools and accessories cannot be returned unless they are faulty.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging and within the 30-day purchase window.

• 2.
  Submit a Request

  Visit our online returns portal with your order number and email address to initiate the process.

• 3.
  Pack and Ship

  Securely package your items and use the provided shipping label to drop off your return at any authorized location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the return, your refund or store credit will be processed within 5-10 business days.